FAQs
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at purelylovboutique@icloud.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at purelylovboutique@icloud.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Privacy Policy
We firmly believe in your privacy and the security of your personal information. We do not rent, sell or distribute our customer base or newsletter e-mails to anyone. We also do not store your credit card details on our server, all credit card purchases are processed through our secure payment gateway. Your privacy is important to us.
The Information We Collect:
Your Email:
You don't like spam. We don't like spam. Because of this, we only send our newsletter to email addresses that have opted in, and they may opt-out at any time. If you place an order with us, we send email messages pertaining to your order. We do not sell your email address to other parties.
Your Personal Information:
We collect your personal information when you provide it to us as you place your order, including your name, shipping and billing address, credit card number, and email address. We use this information to process your order, provide you with support, and update you on your order. We do not sell your personal information to other parties.
Anonymous Information:
We collect non-personal information from you, including your browser type, the URL of the previous website you visited, your ISP, operating system, etc. This information is anonymous and is collected by almost all sites that you visit. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and gather demographic information about our user base as a whole.
Cookies:
Like almost all e-commerce websites, we use cookies. Our cookies don't store any of your personal information, but they do allow us to do things like keep items in your shopping cart during your visit or provide you with a more personalized user experience. We may use selected third parties for marketing and analysis purposes. This anonymous information is collected through the use of a pixel tag, which is industry-standard technology used by most major websites. We feel that the use of 3rd party services such as this improve your online experience because they allow you to see ads that will be more likely to be something you are interested in, rather than punch the monkey ads all day.
Security:
We maintain best practices to protect your information, which includes appropriate physical as well as electronic security measures. We use 128-bit Secure Socket Layer (SSL) technology to encrypt all of your private information when placing an order, which ensures that no one else can read this information.
The Information We DON'T Collect:
Credit/Debit Card Information. This information goes directly to our third party, secure payment gateway and is not retained in our servers at all.
Final disclaimer:
Although we have taken all kinds of security measures for the protection of personal information, we cannot guarantee complete protection. You provide all personal information at your own risk.